Tiếng Việt
- Warranty period of ASIAvina Fan product will be counted 24 months from purchased date of end-user but not exceed 36 months counted from manufactured date.
- Motor of Asiavina fan will be counted 03 years from purchased date of end-user and applied for 2020 forward.
- Warranty period of ASIAvina Heater Fan product will be counted 12 months from purchased date of end-user but not exceed 24 months counted from manufactured date
- Warranty period of Battery Fan product will be counted 06 months from purchased date of end-user but not exceed 18 months counted from manufactured date
WARRANTY POLICY
01
WARRANTY PERIOD
02
WARRANTY METHOD
- To receive the warranty service, customer is requested to contact to ASP (Authorized Service Partner) and bring product, warranty card (if any) to ASP location. Service will be taken in ASP location
03
WARRANTY SERVICE PROCESS
1
Customer
Kindly bring product to Service Center
2
Service Receptionist
- Preception
- Estimate completed time
3
Service Technician
- Do fixing
- Test & Trial functions
4
Customer Care
Inform customer to get product
1
Customer
Kindly bring product to Service Center
2
Service Receptionist
- Preception
- Estimate completed time
3
Service Technician
- Do fixing
- Test & Trial functions
4
Customer Care
Inform customer to get product
04
IN-WARRANTY CONDITION
- Defected is caused by component quality or technical problem in manufacture process
- Warranty card is valid with legal information.
- Model, serial number, purchased & production month of products is kept original label, no scratch, dents, lost or covered by other objects.
- Customer should present the financial invoices of purchasing if requested
05
EXCLUSIVE WARRANTY CONDITION
- The Product is damaged as result of natural disaster or acts of God, e.g. fire, flood, lightning, insect, high humidity & temperature, rusty, ion, irregular voltage sources.
- The Product is installed, maintained, operated or used other than in accordance with the instructions or designed provided by manufacturer in relation to the Product.
- Customer causes the defect such as deform, crack, scratch or broken…
- The Product is altered, modified & repaired by a party not authorized by ASIA Fan Company
Please call the hotline 1800-555-521
or contact our Authorized Service Partner for further assistance.