A. Repair TIPS

To improve service quality better for customers who have put trust in ASIAvina products. We recommend 10 solutions when customers have trouble while using our products as following:

The body of my fan broke. Where available of the warranty?

Please contact our hotline 1800-555-521 or go to the nearest Authorized Service Partner for further assistance.

I own an ASIAvina ceiling fan. For aesthetic purposes, I replaced the original button box with another button. Then, the fan emitted a loud sound when switched on. What should I do?

First of all, the appliance only works at its best using the genuine switch box. It was design and provided the ASIAvina brand to ensure quality performance. If you change or modify any of its parts, the product may malfunction. Thus, replacement using genuine spare parts is advised. Please call the hotline 1800-555-521 or contact our Authorized Service Partner for further assistance.

What should I do if I hear a loud sound when my ASIAvina fan is in Oscillation mode?

Just twist the neck’s screw ½ around in a counter clock wise direction. If you still hear a sound, please call the hotline 1800-555-521 or contact our Authorized Service Partner. Sincerely yours)

The remote control of ASIAvina wall fan is not functioning properly. What should I do?

Please check the battery if it is already drained. When installing the battery, please pay attention to the battery terminal. If the remote control is still not working, please call the hotline 1800-555-521 or contact our Authorized Service Partner.

My rechargeable fan only works when the power cord is plugged to an outlet. What should I do?

Please check the battery terminal if it is connected or not. If the rechargeable fan is still not working, please contact the hotline 1800-555-521 or our Authorized Service Partner.

The propeller of my ceiling fan vibrates. Does it affect the motor? What should I do?

Please call the hotline 1800-555-521 or contact our Authorized Service Partner for them to assess if the propeller need to be changed.

I installed another propeller on my old fan, but the fan vibrates when switched on. What should I do?

First of all, our fan only works at its best using genuine ASIAvina propellers. It was designed to ensure quality performance. If you change the propeller, it may affect the motor. Thus, replacement using genuine spare parts is advised. Please call the hotline 1800-555-521 or contact our Authorized Service Partner for further assistance.

My fan was bought a year ago. The speed level doesn’t change when pulled on the switch. What should I do?

Check the connection between the cable and the switch if it is connected or not. Please call the hotline 1800-555-521 or contact our Authorized Service Partner for further assistance.

My fan emits a loud noise when switched on. What should I do?

Apply lubricant into the gear and clean the unit with a soft cloth. If you still hear a sound, please call the hotline 1800-555-521 or contact our Authorized Service Partner for further assistance.

I have used model D16018. It was loud noise when fan in the oscillation feature. What should I do?

Dear Valuable Consumer,
In this case, loud noise by the oscillation feature, you just twist the neck’s screw ½ around counter clock wise.
If not, please call the hotline 1800-555521 or contact the Authorized Service Partner. Sincerely yours

Model L16006’s remote was out of the control, I need your help

Dear Valuable Consumer,
Please check the battery or replace a new one.
When install, please pay attention to the battery terminal.
If not, please call the hotline 1800-555521 or contact to Authorized Service Partner. Sincerely yours

The recharge fan QS1001 only operate well when plugging the power cord, please give me some idea

Dear Valuable Consumer,
Please check the battery terminal was plugged
If not, please contact the hotline 1800-555521 or Authorized Service Partner. Sincerely yours

I just bought model D16019, Remote of Fan was not controlled. Give me some idea

Dear Valuable Consumer,
First, please check the button of the fan.
If good, please check the battery or replace a new one.
When install, pay attention to the battery terminal.
If not, please call the hotline 1800-555521 or contact to Authorized Service Partner. Sincerely yours

My appliance is model J48004 It got the issue, the propeller was vibrated, it’s affected the motor

Dear Valuable Consumer,
First, please check the physical propellers or replace a new one.
Then you need to check and tied the gear when install the propellers.
If not, please call the hotline 1800-555521 or contact to Authorized Service Partner. Sincerely yours

I used the model D2002, it need to be replace a new propeller. I installed another propeller and not sure origin one but the physical was same. But The fan was vibrated when operating.

Dear Valuable Consumer
The propeller was affected to the central of oscillation.
So, please replace genuine part to check.
If not, please call the hotline 1800-555521 or contact the Authorized Service Partner. Sincerely yours

I used appliance with model VF3637 1 year ago. It got the issue that I turn on the switch but it’s not change speed level I need your support.

Dear Valuable Consumer
The issue might be caused by poor connecting between cable and switch, so please check it.
If not, please call the hotline 1800-555521 or contact the Authorized Service Partner. Sincerely yours

My fan model A16008 had big noisy when its operating in all mode. What can I need to check?

Dear Valuable Consumer,
Please do maintenance by adding lubricant into Gear and clean the unit with a soft cloth.
If not, please call the hotline 1800-555521 or contact the Authorized Service Partner. Sincerely yours

The body fan was broken, where can I get the warranty? This is model B12005

Dear Valuable Consumer,
Please contact us thru hotline 1800-555521 or come to nearby Authorized Service Partner. Sincerely yours

I got model J48004. I replaced the original button box by another button to as well as my decoration. Then, it got the loud noise, please give me some advices

Dear Valuable Consumer
The appliance model J48004’s just worked well as using the genuine switch box. It was design and provided the Asia brand.
If you change or modify the appliance, it may be damaged.
Please call the hotline 1800-555521 or contact the Authorized Service Partner. Sincerely yours

Please call the hotline 1800-555-521

or contact our Authorized Service Partner for further assistance.